Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
- Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
- We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
- We will only retain personal information as long as necessary for the fulfillment of those purposes.
- We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
- Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
- We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
- We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
What personal data we collect and why we collect it
1. Account Information:
- In order to create an account for WhizWiz and access our services, it is necessary for you to supply your mobile phone number along with basic information. Without this information, account creation will not be possible. Optionally, you may also choose a profile name. Additional details such as a profile picture and "about" information can be added to your account later on.
- When you submit a support question we collect your first name, last name and your email address so that we can correspond with you.
2. Messages:
At WhizWiz, safeguarding your messages is paramount. We don't hold onto your conversations as a standard practice in providing our services. Instead, your messages reside securely on your device, not routinely stored on our servers. Once your messages are successfully delivered, they're promptly removed from our servers. However, there are instances where we may temporarily store your messages:
- Undelivered Messages: If a message can't be delivered right away (like when the recipient is offline), we keep it encrypted on our servers for up to 30 days while attempting delivery. If after this time the message remains undelivered, it's automatically erased.
- Media Forwarding: When media is forwarded within a message, we temporarily store it in encrypted form on our servers. This helps ensure swifter delivery of subsequent forwards while maintaining your privacy.
3. Deleting Your Account:
You have the option to delete your account at any time by utilizing our in-app "Delete My Account" feature. To initiate the account deletion process, please follow the steps outlined below:
- Navigate to the "Chats" section located in the app header.
- Select the "Account" option within the menu.
- Enter your phone number to undergo a verification process, ensuring the authenticity of the account deletion request.
Upon successful completion of these steps, your account information will be permanently deleted from our system, and you will no longer have access to the associated features and services. Please note that this action is irreversible, and any data associated with your account will be permanently removed from our servers.
For any additional assistance or inquiries regarding the account deletion process, please contact our support team at Mobileapp@gmsint-technology.com.
4. Contact List Upload Consent:
WhizWiz's contact upload feature is an optional tool designed to enhance your experience by identifying which of your contacts are also WhizWiz users. This feature allows for seamless updates to your WhizWiz contact list as new users join the platform.
We prioritize your privacy and do not share your contact information with third parties When you opt in to contact upload and grant WhizWiz access to your device's address book, it will periodically upload phone numbers from your contacts.
WhizWiz does not collect additional information such as names or email addresses.You have control over the contact upload feature through your device's settings. Opting out of contact upload may limit certain functionalities, but you can still communicate with WhizWiz users.
5. Google Crashlytics:
Crashlytics automatically collects certain data from users when the app crashes. This data typically includes information such as the device model, operating system version, the time of the crash, and the stack trace, which helps developers identify the root cause of the crash. Additionally, Crashlytics may collect some user identifiers such as unique device identifiers (UDIDs) and installation UUIDs, but this data is anonymized to protect user privacy. Crashlytics does not collect personal information like names, email addresses, or browsing history. The main purpose of collecting this data is to assist developers in quickly diagnosing and fixing issues within their apps, ultimately leading to a better user experience.
Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.